Frequently Asked Questions
Membership & Billing
How can I freeze my account?
- Submit a Freeze Request: Complete the freeze request form available on our website here.
- Deadline: Requests must be submitted by the last day of the month prior to the month you wish to freeze.
- Confirmation: You will receive a confirmation once your request has been processed.
What day does automatic billing take place?
Automatic billing occurs on the 1st day of every month. Please ensure your payment information is up-to-date to avoid service interruptions.
Can I change the automatic billing date?
The automatic billing date is fixed on the 1st of the month and cannot be changed.
How do I change the card my membership is billed to or make a payment?
To update your billing information or make a payment:
Online: Log in to your account and navigate to the billing section to update your card information.
In-Person: Visit any of our salon locations for assistance.
Contact Us: Reach out through our contact form for support.
Please do not send sensitive payment information via email or the contact form.
How do I create a membership account?
To create a membership account with Soleil Tans:
- Online: Visit our membership page and follow the instructions to sign up.
- In-Person: Stop by any of our salon locations, and our friendly staff will assist you.
How do I change my membership plan?
To change your current membership to a different plan:
Visit Our Salon: Speak with a staff member at any of our locations to explore available membership options
Contact Us: Reach out via our contact form for assistance.
How do I update my personal information?
Online Account: Log in to your member portal on our website and edit your profile.
In-Person: Request assistance from staff at any salon location.
Contact Us: Send us a message through our contact form.
What happens if my payment is declined?
If your payment is declined:
You’ll receive a notification via email or phone.
- Please update your payment information promptly to avoid service disruptions.
- If you need assistance, contact our billing department through the contact form.
What is the last day of the month to make changes to my account?
All membership changes, including cancellations, must be submitted by the 20th of the month to take effect for the upcoming billing cycle.
How do I cancel my account?
To cancel your membership:
Submit a Cancellation Request: Use our contact form to submit your cancellation.
- Deadline: Cancellations must be submitted by the 20th of the month to be effective for the next month.
- Important Note: Cancellations are not accepted in person at any of our locations.
What happens if I don’t cancel by the 20th of the month?
If you request to cancel your membership on or after the 20th of the month:
You are still responsible for payment for the following month.
- Your cancellation will take effect after the next billing cycle.
SUN
Do I need an appointment?
We currently accept walk-in services. We don’t offer scheduled appointments.
How old do I have to be to UV Tan?
- 18 Years and Older: Clients aged 18 and above can use UV tanning services without restrictions.
- Minors (14-17 Years Old): May use UV tanning beds with parental consent, in accordance with state regulations.
How often should I tan?
We recommend tanning one to two times a week to maintain your desired color. Always allow adequate time between sessions for your skin to rest.
How do I prepare for a UV Tan?
- Shower and Exfoliate: Remove dead skin cells for a more even tan.
- Avoid Barriers: Do not wear makeup, moisturizers, or perfumes, as these can create a barrier on the skin.
- Protective Eyewear: Always wear FDA-compliant protective eyewear during your session.
SPRAY
Do I need an appointment?
We currently accept walk-in services. We don’t offer scheduled appointments.
How long will my spraytan last?
A spray tan typically lasts between 5 to 10 days, with the average being 7 days, depending on your skin type and how often you moisturize. Proper preparation, aftercare, and using spray-friendly products can help extend the life of your tan.
How should I Prepare for My Spray Tan?
- Exfoliate and Shave: For optimal result the day before your appointment, exfoliate your skin to remove dead skin cells and shave any areas as needed.
- Avoid Lotions and Oils: Do not apply lotions, deoderants, oils, perfumes, or products that may leave a residue on your skin before your session unless you use one of our mri intellegent tanning lotions that are spray tan friendly.
SPA
Do I need an appointment?
We currently accept walk-in services. We don’t offer scheduled appointments.
What Can I Expect During My Cocoon Wellness Pod Session?
- Relaxation: Enjoy a soothing session combining dry and infrared heat.
- Customizable Experience: Adjust the temperature and intensity to your comfort level.
- Rejuvenation: Benefit from stress relief, muscle recovery, and overall wellness enhancement.
How Can I Prepare for My Cocoon Wellness Pod Session?
- Hydrate: Drink plenty of water before your session.
- Comfortable Clothing: Wear light, comfortable attire.
- Avoid Lotions and Perfumes: These can interfere with the therapy.
- Set Goals: Decide whether you want to focus on relaxation, muscle recovery, or another benefit.