The billing account can be changed by visiting any Soleil Tans location, going online to manage your account or calling our guest service team.
No, the draft date is the 1st of every month for all Soleil locations and its members.
Freeze/Cancel
Yes, your monthly membership rate stays at our monthly membership price after reactivating your membership. The only time it would change, is if you cancel your membership.
A request must be submitted to Soleil Tans online by clicking on the Contact tab at the top right of our website and selecting Manage Membership then follow the instructions listed to get secure access and manage your account. Requests will be honored once minimum auto bills have occurred. See specific terms to your agreement below Requests in-person, or on past due accounts will not be honored. It is your responsibility to submit a cancellation request. Failure to submit a request if unable to use services, regardless of circumstances, does not constitute a refund. Only the primary account holder is permitted to make account changes. The account must not have a past-due balance to submit a cancel or freeze request. All cancellation requests must be submitted online by end of business day on the 20th of the month to take effect on the last day of the current month. One additional payment will be auto-debited the following month for requests submitted after the 20th of the current month and effective on the last day of the next month. All sessions, discounts, In-store Account Credit (ISA), and unlimited services expire at the end of the last month and will not be extended. Your membership cannot be frozen or owe any fees. Your request must be made no later than the 20th day of the current month. Any requests received after the 20th of the month will not be effective until the following month.
You can do this by visiting any Soleil Tans location or online at soleiltans.net
You can freeze your membership indefinitely to secure our existing membership pricing and to avoid incurring the enrollment fee. During this period, we will charge a $5 monthly fee to your credit card on file that will be accumulated in your in-store account as Soleil Bucks. Soleil Bucks can be used to purchase products.
The last date to freeze your membership is the last day of the month.
No, there is no enrollment fee to resume your services. Your membership will be reactivated based upon a pro-rated reactivation price, which is determined by the day you reactivate. We make it easy to come back anytime you’re ready!